Frequently Asked Questions

Everything you need to know about shopping at The Sex Shed!

How will my order be packaged?

We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of 'The Sex Shed' or the contents on the exterior label.

What is your return policy for intimate items?

Due to the nature of our products and health regulations, we cannot accept returns on opened or used items. If a product is defective, please contact us within 14 days for a replacement.

What will show up on my bank statement?

To ensure total discretion, charges will appear as 'TSS-RETAIL' or 'SHED-ONLINE' rather than our full store name.

Are your products body-safe?

Yes, we curate our collection to include high-quality, body-safe materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their items sooner.

How do I clean and maintain my toys?

We recommend using a dedicated anti-bacterial toy cleaner or mild unscented soap with warm water. Always check the specific care instructions included with your product.